Frequently Asked Questions (FAQ)

ATS Pal is an intelligent platform for resume optimization and job readiness. We combine advanced artificial intelligence with expert analysis to help you get past Applicant Tracking Systems (ATS) and directly into the hands of hiring managers. Our ultimate goal is to boost your chances of landing an interview.

Many tools simply help you match keywords. ATS Pal goes much further:

• We're a service, not just a tool: Our focus is on the end result—getting you interviews.
• Strategic Analysis: In "Smart Hunt" mode, we don't just optimize your resume; we find the best and most reputable job opportunities that perfectly match your skills and interests. We also analyze company reputation, employee reviews, and the quality of the job posting.
• Comprehensive Process: In addition to optimizing your resume, we provide a tailored cover letter for each job, a salary analysis, and a full report on your resume's ATS score before and after optimization.

• Active Job Seekers: Anyone who wants to apply for many high-quality positions in a short amount of time.
• Students and Graduates: Individuals looking for their first professional job who are unfamiliar with the complexities of the job market.
• Experienced Professionals: Those looking to change careers or get promoted who don't have time to tailor their resume for every application.
• Immigrants: People entering a new job market who need to quickly adapt their resume to local standards.

An ATS is software used by over 98% of large companies to manage job applications. It scans and filters resumes before they ever reach a human. If your resume isn't optimized for these systems, it might never be seen, even if you have all the right qualifications.

While the average tailored resume scores above 91%, we guarantee that resumes optimized by us for a relevant job title will achieve an ATS score of over 80% on reputable evaluation platforms. This dramatically increases the chances of your resume being seen by a hiring manager. However, final success in the hiring process depends on multiple factors, including your skills, interview performance, and market conditions.

Yes, our AI models are trained to think and act like expert recruiters. They don't just match keywords; they also analyze and optimize the structure, tone, and impact of your sentences.

Yes, our platform supports several major world languages, including English, French, German, and more. You can view the full list of supported languages in your user profile and select your preferred language.

You simply sign in with your Google account and upload your resume once, which takes less than 3 minutes. After that, depending on your choice:

• On-Demand Mode: Just paste the job description into the "New Customize Request" section. In under 3 minutes, you'll receive a complete package including a fully tailored resume and cover letter, salary analysis, a suggested salary request, an ATS score analysis (before and after), and the ability to download both PDF and Word files.
• Smart Hunt Mode: You set your preferences just once. Afterward, our system finds the best and most suitable jobs for you every day (as many as you like) and prepares and sends you a complete package, just like in On-Demand mode.

[Diagram showing a simple horizontal flow from Login to choosing a mode to receiving the package.]

Both modes use the same powerful optimization engine and deliver the same quality output. The difference is in how job opportunities are discovered:

• Smart Hunt: You set the criteria, and our system acts as an intelligent talent agent, finding the best and most relevant positions for you and automatically generating resumes for them. Because of our powerful analytical infrastructure, many companies use this same backbone as an expert recruiting consultant to rank candidates—meaning we do exactly what recruiters do, which dramatically increases your chances of getting interviews for real job openings.
• On-Demand: You find a job opportunity yourself and provide us with the link or job description. We then generate a resume and cover letter specifically for that single position.

• In On-Demand mode: Typically less than 3 minutes after you submit the request.
• In Smart Hunt mode: Every day, the system finds the best new opportunities where you have the highest chance of landing an interview, performs all the necessary analyses and evaluations, and delivers your complete package daily.

Yes, you can edit and update your base resume anytime through your user profile. All your future requests will be processed based on the latest version of your resume.

Our system analyzes both your resume and the job description simultaneously to create a fully personalized and professional cover letter that highlights your strengths for that specific position.

This report helps you negotiate your salary with more confidence. Based on the job title, location, and market data, we provide you with a reasonable and suggested salary range.

Every complete package you receive through our service (whether in Smart Hunt or On-Demand mode) includes all of the following:

• A one-time, in-depth analysis of your resume against the requested job position.
• A fully optimized and tailored resume.
• A custom, professional cover letter for the same position.
• A comprehensive salary range analysis and a suggested salary.
• An analysis showing your resume's ATS score (before and after optimization).
• A ready-to-send PDF file.
• An editable Word file.

A completely separate and exclusive service is created for each user to ensure the system delivers a unique experience. This process has a fixed initial cost that is the same across all plans. When you purchase larger credit bundles, this fixed cost is divided among more resumes, reducing the cost-per-resume. That's why we recommend plans with higher credit counts for greater savings.

According to our terms of service, your credits do not currently expire.

Yes, our credit system is completely flexible. You can use credits purchased from any plan for either of the two service modes.

Yes, taxes will be calculated and added to the final amount at checkout based on your location.

We accept all major credit cards (Visa, MasterCard, American Express) through our secure payment gateway, Stripe.

We guarantee that every resume we optimize for a relevant job description will achieve an ATS score of over 80%. If it doesn't, the credit used for that resume will be returned to your account, no questions asked.

Currently (as of the last update to this page), every new user who signs up receives 3 free credits that can be used for either service model. This offer is subject to change in the future.

Yes, you can purchase and hold multiple credit packages in your account at any time. The system will always automatically use credits from the oldest active package first.

You can currently earn bonus credits by referring a new friend with a unique identity. Details will be sent to you via email. Please note that while one person can have multiple accounts, the referral bonus is only granted for inviting new individuals.

Absolutely. All payments are processed by Stripe, one of the most secure payment processors in the world. We never see or store your credit card information.

Your privacy is our top priority.

• Your data (including your resume and personal information) is used solely to provide the service you requested.
• We do not share your information with any third party.
• You have full control over your data and can manage it through your profile.

All communication is protected using HTTPS protocol and SSL/TLS encryption. Additionally, multiple security layers are in place to make your connection even more secure.

Your data is stored on the cloud infrastructure of reputable companies like Google, Amazon, and other leading services with the highest security standards.

Yes, in accordance with our terms and conditions, you can request the complete deletion of your account and all associated data at any time. Simply contact our support team to do so.

We support common formats such as PDF and Word.

Yes, you can download your optimized resume and cover letter in both Word and PDF formats.

We are here to help. You can report your issue through our contact form or by emailing our support team at [email protected]. And remember, our quality guarantee ensures you get your credit back if the score target isn't met.

Yes, exclusively for Enterprise clients. Please contact us if you are interested.

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