Question 1

What does ATS Pal actually do?

Accepted Answer

You give us a job description and a stack of resumes. We read every resume the way an experienced recruiter would and rank candidates against the requirements you put in the JD, with the reason behind each score.

Question 2

How is this different from keyword matching?

Accepted Answer

A keyword-matching ATS rejects 'led the React-heavy product' because it didn't see the literal phrase '5+ years React.' We evaluate the actual requirement, depth and seniority, not the wording of it.

Question 3

How fast is it?

Accepted Answer

Roughly 30 seconds per resume, processed in parallel. A 100-resume role typically returns a ranked shortlist in a few minutes.

Question 4

How accurate is it?

Accepted Answer

In our benchmarks, our rankings agreed with what experienced recruiters and hiring managers picked 94.7% of the time. The honest test: try it on resumes you've already screened and compare.

Question 5

Will I see why a candidate scored well or poorly?

Accepted Answer

Yes, every candidate has a per-requirement breakdown showing what they meet, what they miss, and where they stretch. That's the part you hand to your hiring manager.

Question 6

Are resumes ever shared with third parties?

Accepted Answer

Never. Resumes are processed strictly to produce your analysis, not shared, not sold, not used to train anyone's models.

Question 7

Where is my data stored?

Accepted Answer

Encrypted at rest in Google Cloud Storage. Each organization's data lives in an isolated, multi-tenant partition that only your account can read.

Question 8

Can I delete my data?

Accepted Answer

Yes, on request, all your data is permanently deleted. Email support@atspal.com and we'll confirm in writing.

Question 9

Are you GDPR-compliant?

Accepted Answer

We follow GDPR principles for data minimization, access, and deletion. Enterprise customers can sign a Data Processing Addendum (DPA). For other compliance frameworks (SOC 2, ISO 27001), get in touch.

Question 10

What does it cost?

Accepted Answer

Three plans: Launch at $17/month (2 job posts a month, 200 resumes per role, 1 seat), Scale at $39/month (5 job posts a month, 500 resumes per role, up to 3 seats, priority support), and Enterprise with custom pricing (custom volume; SSO, ATS Bridge and a named CSM on the roadmap). Yearly billing saves 20%.

Question 11

Can I try it without a credit card?

Accepted Answer

Yes. The free trial lets you run one analysis with up to ten resumes. No card, no contract, no calls.

Question 12

Is there a contract?

Accepted Answer

No annual contract on monthly plans. Cancel anytime. Yearly billing is optional and gets a 20% discount.

Question 13

What does processing priority mean?

Accepted Answer

Three lanes: Priority (Launch) processes immediately, typically under a minute; Express (Scale) runs roughly twice as fast at peak with reserved headroom; Dedicated (Enterprise) reserves exclusive capacity with SLA-backed throughput.

Question 14

Which ATSes do you integrate with?

Accepted Answer

BambooHR, Greenhouse, Lever and Workable are live. Workday is in active development. Anything else can integrate via custom webhook.

Question 15

Do I have to use an integration?

Accepted Answer

No. Most teams start by uploading resumes manually in the portal. Integrations are an Enterprise convenience, not a requirement.

Question 16

Can I use it without an ATS at all?

Accepted Answer

Yes. If you're a small team that runs hiring out of email and a spreadsheet, ATS Pal works as your screening layer until you adopt an ATS. Most teams adopt one later, that's fine, we complement them too.

Question 17

What file formats can I upload?

Accepted Answer

PDF, DOCX, DOC and TXT, up to 5 MB per file.

Question 18

Will it read scanned PDFs?

Accepted Answer

If the PDF has extractable text, yes. Image-only PDFs without text layers produce weaker results, image OCR is on our roadmap, not in production today.

Question 19

What about non-English resumes?

Accepted Answer

Persian, Arabic and Latin scripts are handled in the same shortlist with no extra setup.

Question 20

Can I add more resumes to a role I already analyzed?

Accepted Answer

Yes, incremental additions are supported on all plans. New resumes are screened against the same job description and merged into the existing shortlist.

Question 21

Will this replace our recruiter?

Accepted Answer

No. ATS Pal does the part recruiters dread, reading every resume the same way, on a tight clock, so recruiters can spend their time on candidate conversations, hiring-manager alignment, and the judgment calls only humans should make. The shortlist is a starting point, not a verdict.

Question 22

Will it bias hiring?

Accepted Answer

It evaluates resumes against the requirements you wrote in the JD. If your JD is biased, the shortlist will reflect that, that's why every score has reasons attached, so you can spot and fix it. No personal demographics are extracted or used.

Question 23

How will my hiring manager react to a machine score?

Accepted Answer

The score isn't the point, the per-requirement breakdown is. Most hiring managers find a defensible 'candidate met 4 of 4 must-haves and 3 of 5 nice-to-haves' easier to engage with than the typical 'here are five resumes, what do you think?'

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